IT Assistant – 1 Position

We are looking for an IT Assistant to join our organization and provide assistance in activation, setup and maintenance of hosting accounts and installations of web applications and softwares. The ideal candidate will have a good background in IT systems, web technologies, and End-user support. For hosting, you will be working mainly on Cpanel, IIS, Cloud Servers. For Computer systems, the work will involve providing support to end-users on-site as well as remote users. You’ll be working with various enterprise technologies ranging from Windows desktops (Hardware/Virtual) to Servers, Linux, VoIP, Webhosts and database servers and applications etc.

Key Job Responsibilities

  • Manage Helpdesk tickets and Phone/Jabber requests for technical assistance
  • Install, configure and maintain hardware/software applications on end-user devices
  • Maintain, configure and deploy Windows PCs (Mac computers a plus)
  • Maintain inventory and relevant documentation
  • Maintain and Support User Accounts and permission
  • Support Virtual Desktops/Servers
  • Participate in deployments and rollouts of software and hardware
  • Monitor Backup and Security Operations
  • Monitor and maintain web servers
  • Develop and maintain end-user technical tutorials and documentation
  • Develop and maintain installation, configuration and troubleshooting knowledgebase
  • Other tasks related to the role as directed by manager

Candidate Profile

  • Working knowledge of IP-based services
  • Knowledge of Windows Server (2016, 2019) / Windows 10 Pro
  • Knowledge of handling Microsoft Office Suite as well as other desktop applications
  • PC/Laptop hardware fundamentals
  • Remote Support Tools and Ticketing Systems
  • AntiVirus, AntiSPAM and AntiMalware Applications
  • Microsoft 365 User Administration
  • Understanding of Backup Systems
  • Understanding of Web Hosting (monitor, maintain and backup)
  • Understanding of WordPress
  • Positive, self-motivated individual who can complete tasks independently
  • High sense of collaboration and teamwork
  • Strong verbal, written and interpersonal communication skills


  • Legally able to work in Canada
  • Some after-hours work may be required

To expedite the hiring process, all applications will be considered upon submission of their resume and cover letter. We appreciate all candidates for their expressed interest; however only qualified candidates will continue to be interviewed until the role is filled.

Zesle Digital Services is and equal opportunity employer.

Job Types: Full-time, Permanent

Salary: $18-$28 per hour

Working Days: Monday to Friday

How to apply: Please send your resume and cover letter by email to [email protected]

Note: position may be funded by the “Digital Skills for Youth Program” or any other program in effect in Canada.